Scope
This Privacy Policy describes how The Insurance Box ("Company," "we," "us," or "our") collects, uses, and discloses personal information when you visit, use, or interact with our website at theinsurancebox.com (the "Site") and any related services, tools, or communications. By using our Site, you agree to the practices described in this policy.
Information Collection
Information You Provide
We collect personal information you voluntarily provide when you interact with our Site, including through contact forms, booking requests, and live chat. This may include:
- Full name
- Email address
- Phone number
- Mailing address
- Insurance product interest (e.g., life insurance, health insurance, Medicare)
- Any additional details you choose to provide in message fields or during consultations
We do not collect Social Security numbers, health records, financial account information, or other sensitive personal data through this Site. All sensitive information necessary for insurance applications is collected separately and securely during direct conversations with our licensed specialists.
Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URL and search terms
- Device type (desktop, mobile, tablet)
This information is collected through cookies and similar technologies only after you consent through our cookie banner.
Cookies
Our Site uses cookies and similar technologies for the following purposes:
- Essential cookies: We use a cookie to remember your cookie consent preference so we don't ask you repeatedly. These are necessary for the Site to function properly.
- Analytics cookies: We use Google Analytics to understand how visitors interact with our Site, including pages visited, time spent on site, and general traffic patterns. Google Analytics collects anonymized usage data to help us improve our content and user experience. These cookies are only loaded after you accept cookies through our consent banner.
You can manage cookies through your browser settings at any time. Disabling cookies will not affect the core functionality of our Site.
Use of Information
We use the information we collect to:
- Connect you with a licensed insurance specialist who can assist with your needs
- Schedule and confirm appointments you request through our booking form
- Respond to inquiries submitted through our contact forms or live chat
- Send transactional communications related to your requests (e.g., appointment confirmations, follow-up emails)
- Improve our Site, services, and user experience
- Comply with legal obligations
We do not use your personal information for unsolicited marketing, and we will not contact you for purposes unrelated to your original inquiry without your consent.
Disclosure of Information
User Reviews
If you submit a review or testimonial, your first name and comments may be displayed publicly on our Site. We will never publish your full name, email, or contact information without your explicit consent.
Authorized Third-Party Service Providers
We use a limited number of third-party services to operate our Site and communicate with you:
- Google Analytics: For anonymized website usage analytics (loaded only with your consent).
- Resend: For sending transactional emails such as appointment confirmations and inquiry notifications.
- Podium: For the live webchat widget on our Site, which allows you to communicate with our team in real time.
- Supabase: Our customer relationship management (CRM) system stores your inquiry data with industry-standard encryption and access controls.
These services may process your data in accordance with their own privacy policies. We only share the minimum information necessary for each service to perform its function.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site of any change in ownership or use of your personal information.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
We Do Not Sell Your Data
We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing purposes. Your data is used solely to fulfill the purposes described in this policy.
Your Rights
Right to Request Disclosure
You have the right to request that we disclose what personal information we have collected, used, or shared about you in the preceding 12 months.
Right to Delete
You have the right to request deletion of your personal information from our systems, subject to certain exceptions required by law.
Opting Out of Emails
You may opt out of receiving transactional or informational emails from us by clicking the "unsubscribe" link included in any email, or by contacting us directly. Please note that we may still send you essential communications related to active inquiries or appointments.
Opting Out of Cookies
You can opt out of analytics cookies by declining the cookie consent banner on our Site, or by adjusting your browser settings at any time.
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (TLS/SSL) and at rest, restricted access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Additional Information
Third-Party Sites
Our Site may contain links to third-party websites or services that are not owned or controlled by The Insurance Box. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. Accessing third-party links is at your own risk.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Privacy Protection for Children
Our Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Visitors from Outside the United States
Our Site and services are intended for residents of the United States. If you are visiting from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Site, you consent to such transfer and processing.
Disputes
Any disputes arising from or related to this Privacy Policy shall be governed by the laws of the State of Utah. You agree to resolve any claims related to this policy through binding arbitration in Utah County, Utah, except where prohibited by law.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:
- Email: support@theinsurancebox.com
- Phone: (801) 850-0872
- Address: The Insurance Box, 4421 N Thanksgiving Way, Suite 201, Lehi, UT 84043